Refund policy

Returns
This returns policy applies to online orders only:

We want you to be completely happy with your purchase. If, however, you would like to return an item, please inform us you wish to return the item/items within 7 days of delivery by contacting hi@allupclothing.com 

Please make sure the item is returned to us within 14 days of the return being accepted.

Returned items must be in their original condition. Returned items must be unused and in the relevant packaging wherever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply. We cannot be held responsible for any returns that get lost or damaged please use a secure delivery method with value cover. Please try to re-use the original delivery boxes to help ensure items don't get damaged during the return process and to help reduce wastage.

 *Please note if you are outside the UK – on the customs form please mark the package as ‘RETURNED GOODS’ and enter a value of 0. This helps us avoid unnecessary customs charges and speeds up the returns process.*

Return Address:

All Up Clothing,

13 Chichester Street,

Belfast,

Northern Ireland,

BT1 4JB.

Customers are responsible for all the returns costs.

If you have a problem with your order, please:

Contact hi@allupclothing.com prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times.

If we have been unable to deliver your parcel and it is returned to our us, we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks, we will automatically refund your order.